CASIE: Human Like Conversations, Business-Ready Intelligence

Meet CASIE, Nuvento’s conversational AI engine built to drive action, not just answers. It goes beyond basic AI chatbots, helping enterprises deploy intelligent conversational agents that understand, respond, and execute.

What is CASIE?

CASIE is Nuvento’s enterprise-grade conversational AI platform that turns static systems into interactive experiences. Whether you’re assisting customers, enabling employees, or automating internal workflows, CASIE brings intelligence, clarity, and context to every conversation.
nlike generic AI chatbots, CASIE is designed to integrate with business processes, systems, and data, transforming chat into action.

If you’re looking to discover conversational AI capabilities, CASIE is the solution.

Where CASIE Fits Best

Customer Support

Deploy smart chatbots that handle FAQs, document uploads, case updates, and even form-fills.

Employee Enablement

Let CASIE answer policy questions, pull reports, or assist with onboarding by integrating into internal systems.

Process Automation

Use AI-driven chatbots as conversational front ends for workflows, routing requests, approving transactions, or escalating issues.

What You Can Build With CASIE

Nuvento CASIE enables teams to design voice or text-based conversational flows that don’t just talk, they work.

IT Helpdesk Assistant

Handles ticket creation, password resets, and device troubleshooting.

HR Onboarding Agent

Greets new employees, walks them through the joining process, and collects documents.

Finance Chat Assistant

Answers budget-related queries, routes invoice approval requests, and shares policy documents.

Claims Chatbot

Guides customers through FNOL, extracts required information, and initiates claim workflows.

Core Capabilities of CASIE

Natural Language Understanding (NLU)

Built-in NLU lets CASIE comprehend context, intent, and user behaviour.

Drag-and-Drop Flow Builder

Design conversation logic visually. Define fallback paths, escalations, and actions without code.

Omnichannel Deployment

Launch across web, mobile, MS Teams, WhatsApp, and more, wherever your users are.

Backend System Integration

Pull or push data from ERPs, CRMs, or ticketing platforms. CASIE acts as a bridge between users and backend systems.

Multilingual Support

CASIE supports conversations in multiple languages, making it ideal for global teams and customers.

Handoff to Humans

Configure rules for escalation so complex queries go straight to human agents, with full context intact.

These are the tools your teams need to learn about AI chatbots and build them for impact.

The CASIE Conversation Flow

Define the Use Case

Start with a task or interaction you want to improve through automation.

Design the Dialogue

Use CASIE’s visual editor to map flows, fallback intents, and escalation logic.

Integrate Systems

Connect APIs and data sources for dynamic, personalized conversations.

Launch Anywhere

Deploy to your preferred channels and environments.

Train & Improve

Use analytics and feedback to fine-tune intents, accuracy, and flows.

Scale Seamlessly

Expand CASIE to new teams, regions, or use cases.

Why Choose CASIE

Not all AI chatbots are created equal. CASIE is built for enterprise needs, compliance, context, and actionability.

With Nuvento CASIE, you get:

An enterprise-ready conversational AI platform
Scalable AI chatbot solutions tailored to business workflows
Prebuilt templates for quick deployment
Seamless integration with OpsIQ and ExtractIQ
Full control over privacy, security, and escalation

Unlock Growth with AI-Powered Transformation

Let’s explore how we can turn your boldest ideas into real business results, faster than you thought possible.