Insurance claim solution service provider improves claims process efficiency with intelligent automation

Case Study

Challenges

A leading US-based subscription insurance claim solution service provider grappled with a time-consuming, manual process for handling claims. They processed about 5,000 claims monthly, each requiring tedious data entry, resulting in an average handling time of 10 days. This led to higher costs, delayed settlements, and frustrated stakeholders. They sought an intelligent document processing solution to automate claims processing, expedite results, and eliminate manual intervention.

Our Solution

  • Docketry’s AI/ML models accurately classified and extracted data from diverse claim forms.
  • Docketry was seamlessly integrated for the processing of the entire workflow automation.
  • Real-time insights and field-level confidence scores to ensure data integrity and minimize errors.

Outcomes

  • Claims were processed in an average of 2 days, increasing their processing speed by 5 times.
  • Docketry’s AI/ML models delivered 95% accuracy in data extraction, significantly reducing rework.
  • Claims automation eliminated 65% of manual work hours, freeing up staff for higher-value tasks.
  • With streamlined processes, the company achieved 55% cost savings on claim processing.

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