Streamlining the Supply Chain with Automation and AI

Case Study

A freight forwarding leader in SE Asia faced a challenge as their manual-heavy supply chain processes were slow, error-prone, and cost them a fortune. The delay in processes impacted their global operations. They needed to optimize to meet business and stakeholder demands.

Challenges

They implemented a two-pronged approach with Nuvento’s AI-driven RPA powered by Docketry and AI digital bots:

Automation:

  • Automated data capture software extracted information from documents like invoices and bills of lading with high accuracy.
  • Robotic Process Automation (RPA) bots took over repetitive tasks like data entry, order processing, and BOL processing.
  • Process automation to streamline workflows, eliminating delays and improving visibility.
Intelligent Digital Agents:
  • AI-powered chatbots offered 24/7 customer support to resolve queries instantly and improve satisfaction.
  • Predictive analytics tools analyzed data to forecast potential issues and recommend proactive solutions.
  • Virtual assistants helped logistics specialists with complex tasks, increasing efficiency and accuracy.

Our Solution

  • Eliminated manual tasks for various formats (templates, file sizes, structures) using verification bots.
  • Integrated and processed multiple intertwined documents with AI-powered RPA to extract relevant information efficiently.
  • Employed advanced text analytics and image analytics within RPA to locate key information hidden within documents with multiple file types.

Benefits

  • 20% reduction in processing time and faster TAT translated for improved competitiveness.
  • 30% decrease in errors, ensuring data accuracy and streamlining operations.
  • 15% reduced administrative costs and improved resource allocation, boosting profitability.
  • 90% improvement in customer satisfaction with instant support and proactive communication.
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