Streamlining the Supply Chain with Automation and AI
Case Study
A freight forwarding leader in SE Asia faced a challenge as their manual-heavy supply chain processes were slow, error-prone, and cost them a fortune. The delay in processes impacted their global operations. They needed to optimize to meet business and stakeholder demands.
Challenges
They implemented a two-pronged approach with Nuvento’s AI-driven RPA powered by Docketry and AI digital bots: Automation:
Automated data capture software extracted information from documents like invoices and bills of lading with high accuracy.
Robotic Process Automation (RPA) bots took over repetitive tasks like data entry, order processing, and BOL processing.
Process automation to streamline workflows, eliminating delays and improving visibility. Intelligent Digital Agents:
AI-powered chatbots offered 24/7 customer support to resolve queries instantly and improve satisfaction.
Predictive analytics tools analyzed data to forecast potential issues and recommend proactive solutions.
Virtual assistants helped logistics specialists with complex tasks, increasing efficiency and accuracy.
Our Solution
Eliminated manual tasks for various formats (templates, file sizes, structures) using verification bots.
Integrated and processed multiple intertwined documents with AI-powered RPA to extract relevant information efficiently.
Employed advanced text analytics and image analytics within RPA to locate key information hidden within documents with multiple file types.
Benefits
20% reduction in processing time and faster TAT translated for improved competitiveness.
30% decrease in errors, ensuring data accuracy and streamlining operations.
15% reduced administrative costs and improved resource allocation, boosting profitability.
90% improvement in customer satisfaction with instant support and proactive communication.
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